Do you have a returns policy?
Yes — we offer a comprehensive warranty and returns policy designed to provide customers with strong protection and support after purchase.
Our warranty covers manufacturing defects, including faults relating to workmanship or components, subject to the applicable regional terms and conditions.
What Does the Warranty Cover?
For purchases delivered in the UK and Europe, our warranty covers manufacturing faults that occur during normal household use.
The warranty does not cover:
Accidental damage.
Malicious or intentional damage.
Damage caused by incorrect use or misuse of the appliance.
Damage resulting from failure to follow the product's instructions or care guidelines.
Products used for commercial purposes.
Our standard warranty is intended for domestic/household use only. If a product is used commercially, the standard consumer warranty does not apply.
Where Was the Product Purchased?
Our warranty applies to products purchased directly from Yum Asia or from an authorised reseller.
At present, we do not have a network of authorised third-party resellers. Therefore, if you purchased your product from another retailer or seller, you should contact the seller you purchased it from for warranty and after-sales support.
Incorrect Product Supplied
Occasionally, mistakes can happen and the wrong product may be dispatched.
If you receive a product that is different from the one you ordered, please contact us by email as soon as possible so that we can investigate and put the situation right.
For warranty and after-sales purposes, we can only provide support, spare parts and warranty service for the specific product recorded against your order. This is why it is important to contact us immediately if you believe you have received the wrong product.
Free or Promotional Products
Products supplied free of charge as part of a promotion or bundle may be subject to specific warranty or return conditions.
Please refer to our Terms & Conditions for the specific terms that apply to promotional or complimentary items.
Two-Year Warranty
All Yum Asia products purchased on or after 30 March 2019 are covered by our 2-year warranty, subject to the applicable regional warranty terms and conditions.
Regional Warranty Information
For the complete terms, conditions, exclusions and procedures applicable to your purchase, please refer to the warranty page for your region:
We recommend reading the relevant regional warranty information before making a purchase so that you understand exactly what is covered and how to obtain support if you ever experience a problem with your product.