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General Questions
What made us start the Yum Asia brand?
Which countries do you sell to?
Do you have gift cards to purchase?
What is the best way to wash the rice cooker inner bowl?
What is an E2 error?
There are marks on the heating element of my rice cooker, is this normal?
Are these products safety marked for European, UK or USA use?
Do your rice cookers all have stainless steel inner lids?
Why are you selling your own brand rice cookers?
How do fuzzy logic micom rice cookers work?
How can I tell the difference between fuzzy logic and Induction Heating (IH) rice cookers?
My rice cooker is stuck on keep warm or cooking and won't turn off. What do I do?
Do you work with influencers or social media promoters?
Are your products safe for use in the USA?
Do you sell pressure type rice cookers?
Do your products contain any harmful chemicals such as lead or cadmium?
Is your website available in different languages?
My rice cooker is dead and will not power on. What do I do?
Can I pre-order, get notified or be on a waiting list for out of stock products?
Do you have any guides to help me choose a rice cooker?
Do your rice cooker inner bowls contain any toxic substances?
Do you have any videos showing your products?
Why are you selling Zojirushi rice cookers and water heaters?
I have a IH rice cooker and it cooks differently to my old rice cooker
I'm in Ireland, why do you ship an EU schuko plug with my electrical item?
Are there any reviews of the products you sell?
My rice cooker doesn't have measurements for one cup of rice?
I want a rice cooker that is made in Japan. Which are they?
Will these rice cookers and water heaters work on UK and European power supply?
Can I use a different power cord with my rice cooker?
Why choose a Zojirushi?
Why is there a funny smell/the rice is yellow/too dry?
Why do you measure rice in volume rather than weight?
I accidentally put rice into the rice cooker without the inner bowl in place
Paying On Yum Asia
I didn't receive an email after placing my order
Do you have any promo codes, coupons, vouchers or similar discounts?
My credit card was charged but I have no sign of my order?
Can you issue a VAT invoice?
I am having difficulty getting my payment through
Do you accept bank transfers?
Do you accept American Express (AMEX)?
Can I pay in my local currency?
What payment methods are available and is your payment system secure?
Are my payment details stored by Yum Asia?
My shipping address is not accepted
Delivery Information
Can I track my order and if so how?
What are your shipping / delivery costs?
The shipping address in the email I received does not show the full address
Part of my order is missing. What do I do?
Do you deliver to Switzerland, Malta, Norway, Dubai or Israel?
Do you deliver to Hawaii, Alaska or Puerto Rico?
My country is not listed during checkout?
Where are your products shipped from and do I have to pay any customs fees or duties?
Will I have to pay additional customs/import charges?
Warranty Information
The rice is not ready at the correct time
Do you have a returns policy?
What is your warranty service?
Yum Asia Rice Cookers
General Questions
Kotori Donburi Rice Cooker
Tsuki Rice Cooker
Panda Rice Cooker
Kumo Rice Cooker
Sakura Rice Cooker
Yum Asia UMAI IH Rice Cookers
Hotaru IH Rice Cooker
Fuji IH Rice Cooker
Bamboo IH Rice Cooker
Zojirushi Rice Cookers
Do you supply spare parts for Zojirushi rice cookers?
Where are the Zojirushi water heaters made?
Does it cost much money to keep a Zojirushi water heater on all the time?
I don't understand the capacity of Zojirushi rice cookers
Are your Zojirushi displays in English and what language does the user manual come in?
What else can I cook in this rice cooker?
Why don't you stock Zojirushi Induction Heating (IH) models?
Where are your Zojirushi rice cookers made?
Is it ok to cook a small amount of rice in Zojirushi rice cookers?
I have no countdown, only a chasing lines pattern. Is my rice cooker broken?
What accessories are included with Zojirushi rice cookers?
My Zojirushi lid button is stuck. What do I do?
What can the steaming function be used for and can I cook rice and steam veg/meat at the same time?
Where are these rice cookers made?
What plug/power cord are the Zojirushi products supplied with?
Do Zojirushi products have batteries?
What is the maximum capacity for brown rice in Zojirushi rice cookers?
Do Zojirushi rice cookers work with UK or European power?
Does the Zojirushi breadmaker work with UK or European power?
Can't I just buy a Zojirushi or other rice cooker from USA and import it?
What plug/power cord are the Zojirushi Water Heaters supplied with?
Do Zojirushi water heaters work with UK or European power?
Why do you only stock one model of Zojirushi breadmaker?
Why choose a Zojirushi?
Hot Water Dispensers
Zojirushi Hot Water Dispensers
Oyu Instant Hot Water Dispenser
Cooking and More
The rice is scorched or burnt
Can I cook pasta in your rice cookers?
Why is the water boiling over during cooking?
What else can I cook in these rice cookers?
My cooked rice is too hard or soft
Do Yum Asia rice cookers play a tune at the end of cooking?
My rice isn't as good as I would like it to be
What cookers have countdown timers so I know when rice cooking will be finished?
I don't understand the capacity of the rice cookers sold by Yum Asia
Do you have any guides to help me choose a rice cooker?
The rice cooker doesn’t cook
Can I use other bowls in my rice cooker?
How long does it take to cook rice in one of your rice cookers?
Can I put the inner bowl and/or inner lid in the dishwasher?
Do you have a cookbook for rice cooking?
Can I cook rice pudding in a rice cooker?
I am confused about the porridge setting
Do you have any recipes or a cookbook I can use?
My rice cup only goes up to 160ml on the scale - do I have the wrong cup?
Do you need to wash rice before cooking?
Rice Grains
Can I use easy cook, quick cook or parboiled rice in your rice cookers?
What makes Yum Asia basmati rice special?
What kind of dishes can I cook with Yum Asia rice?
I have found cheaper Hom Mali rice. Is it genuine?
Is Yum Asia rice good in rice cookers and saucepans?
Can I add salt to the rice?
What Is Thai Hom Mali Rice?
What makes our jasmine rice special?
What setting do I use to cook sushi rice?
My basmati rice smells old or earthy is it expired?
What makes Yum Asia jasmine rice special?
What is Thai Hom Mali jasmine rice?
What is super kernel basmati rice?
What setting do I use to cook sticky or glutinous rice?
Do you have a guide to the types of rice available?
Is rice good for you?
How do I cook riceberry rice?
Is there arsenic in your rice?
Accessories
Rice gets stuck in the holes of my rice washing bowl
I didn't receive my Greedy Panda e-book?
Can I print the Greedy Panda e-book?
Spare Parts
My spare parts request was rejected. Why did this happen?
I need to order Zojirushi spare parts but I don't have an order number
How does the spare parts process work?
Do you supply spare parts for the products you sell?
I'm missing a power cord or measuring cup or other part of my order
Why is there such a long lead time for Zojirushi spare parts?
Yum eGift Cards
Can I get a refund of an eGift voucher?
Do you have gift cards to purchase?
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Overview
Hot Water Dispensers
Hot Water Dispensers
Zojirushi Hot Water Dispensers
Oyu Instant Hot Water Dispenser
