Why is there such a long lead time for Zojirushi spare parts?

Zojirushi spare parts must be ordered well in advance.

Due to the supply chain and ordering process for Zojirushi components, spare parts typically require a minimum of 4–6 months to arrive and can sometimes take longer.

Unfortunately, this is outside of Yum Asia's control. We do not manufacture Zojirushi components or control Zojirushi's production and supply schedules, so we can only order parts when they are available through the Zojirushi supply chain.

Your Original Yum Asia Order Number Is Required

To request a Zojirushi spare part, you must provide the original Yum Asia order number for your Zojirushi product.

We need this information to:

• Verify that the product was originally purchased from Yum Asia.

• Identify the exact Zojirushi model associated with your purchase.

• Ensure that we request the correct compatible spare part.

• Process the spare parts request through our after-sales service.

If you purchased the product as a gift, please ask the original purchaser for the Yum Asia order number before submitting your spare parts request.

Please plan ahead: Zojirushi spare parts can take several months to arrive, so we strongly recommend requesting a replacement as soon as you know you need one.