I need to order Zojirushi spare parts but I don't have an order number
When requesting Zojirushi spare parts from Yum Asia, we require the order number from the original purchase.
We sell Zojirushi products directly through our website, and our spare parts service is provided as an after-sales service for customers who originally purchased their Zojirushi product from us.
Please make sure you submit your spare parts request through the correct regional store:
UK spare parts: Yum Asia UK Spare Parts
European spare parts: Yum Asia EU Spare Parts
Bought the Product as a Gift?
If your Zojirushi product was purchased for you as a gift, please ask the person who originally purchased it to provide you with the order number.
If the original purchase was made directly through our website, we may also be able to locate the order using the name, delivery address and email address associated with the purchase.
Why Do We Need This Information?
There are several important reasons why we ask for the original purchase details:
1. To make sure you receive the correct part
We stock spare parts for multiple Zojirushi models, and there can be differences between models that may not be obvious from the part itself. We receive many requests where customers have selected a part that does not match their particular cooker.
The original order information allows us to identify the product you purchased and help ensure that the replacement part is compatible.
2. To confirm the original purchase
Our Zojirushi spare parts service is provided as an after-sales service to customers who originally purchased their Zojirushi product from Yum Asia.
The order number allows us to verify the original purchase and make sure we are supplying the correct spare part for a product purchased through our store.
Please don't worry if you cannot immediately find your order number. If you purchased directly from Yum Asia, contact us with the name, address and email address used when placing the order and we can try to locate the purchase in our system.
Providing the correct original purchase information helps us identify your cooker, confirm compatibility and process your spare parts request correctly.