I'm missing a power cord or measuring cup or other part of my order
Firstly, please be assured that missing components are extremely rare.
Yum Asia has extensive quality-control procedures throughout our production and fulfilment processes, with quality assurance being one of our highest priorities. Every stage is checked to help minimise the possibility of missing or incorrect components reaching customers.
Please Check the Packaging Carefully
Before contacting us about a missing component, please carefully check all of the packaging and the inside of the rice cooker.
It may sound obvious, but we regularly find that a component that appears to be missing is actually packed somewhere that isn't immediately obvious.
For example:
Zojirushi NS-TSQ10 measuring cup
The measuring cup is packed inside the polystyrene protective packaging. Because the cup is transparent and the polystyrene is white, it can be surprisingly easy to overlook.
Components packed inside the cooker
Some accessories or components may be placed inside the rice cooker itself to protect them during transportation. In some cases, items can be found inside the inner bowl or underneath the steaming basket.
This can make it appear as though an item is missing when it has actually been safely packed inside the appliance.
Still Missing Something?
If you have carefully checked the entire box, all protective packaging and the inside of the cooker and you are certain that a component that should have been included is missing, please contact us using the contact widget on our website.
Don't worry – we can investigate this. We also have a spare parts section on our website where we have all parts available to purchase.
Yum Asia maintains detailed quality-control and packing records that allow us to trace individual orders. Where applicable, we can link your order and product information to the specific factory packing list and quality checks carried out during production, as well as subsequent checks performed at our warehouses.
These records are retained precisely so that we can investigate situations such as a potentially missing component and establish what was packed, checked and dispatched with your particular order.
So please check carefully first – but if something genuinely is missing, let us know and we'll investigate it using our quality-control records.