Can I track my order and if so how?
Yes — you can track your order.
Once you place an order, our warehouse will normally receive the order details within approximately one hour.
Our warehouse will then begin processing your order and arrange collection with the relevant delivery courier.
Important: Can I Change or Cancel My Order?
Once the warehouse has started preparing your order and the courier collection has been arranged, it can become very difficult to stop or amend the shipment.
For this reason, please carefully check your order details before completing your purchase, including the products ordered, delivery address and contact information.
Once your order has been collected from our warehouse, you will normally receive an email containing your tracking information.
How Can I Track My Parcel?
There are three easy ways to check the status of your delivery:
1. Through your Yum Asia account
If you have an account with us, log in and view your order history. Your tracking information will be displayed against the relevant order once it has been dispatched.
2. Through our website tracking page
You can use the tracking facility on our website by entering your order number (for example, #XXXXX) and the billing email address associated with your order.
3. Directly through the courier
You can also enter the tracking number directly on the relevant courier's website. Depending on your delivery location, your parcel may be handled by one of our courier partners, including:
DHL – www.dhl.nl
UPS – www.ups.com
DPD – www.dpd.co.uk
GLS – www.gls-group.eu
Please allow some time for the tracking information to become active after the courier has collected your parcel. In some cases, there can be a short delay between collection and the first tracking update.