The shipping address in the email I received does not show the full address
Our website is directly connected to our warehouse management system via an API integration, and our warehouse systems are similarly integrated with our delivery partners, including DHL, DPD, UPS and Royal Mail.
This means that the delivery address entered when you placed your order is automatically passed through to our warehouse and, when the order is dispatched, to the relevant shipping courier.
The address shown on your order confirmation email is therefore the address that was supplied to our warehouse for fulfilment and subsequently provided to the courier for delivery.
Why Doesn't the Shipping Email Show My Full Address?
You may notice that the shipping or tracking email you receive does not display your complete delivery address.
This is intentional and is done for security and privacy reasons. Courier notification emails may only display limited address information rather than the full address entered when the order was placed.
If you are concerned that the address on your order may be incorrect, please check your original order confirmation email, as this contains the address details associated with your order.
If you believe there is an error in the address, please contact us as soon as possible. Once an order has been dispatched, it may no longer be possible to change the delivery address.